Benefits of dealing with a Motor Trade Assocation member
When you deal with a member of the Motor Traders' Association you are protected by the MTA Code of Ethics.It is a framework of principles under which its members trade with the public that protects consumers and safeguards the reputation of legitimate motor traders.
Whether it's called a code of ethics, code of conduct, or standards of behaviour it is about the relationship between customers and suppliers of goods and services. It is about acceptable standards, not just legal obligations.
A Summary of the MTA Code of Ethics
The MTA Code of Ethics is the foundation of members' high level of public credibility.
It is a public commitment that MTA members will go about their business professionally and fairly.
It is this understanding which sets MTA members apart from the others in our industry and provides an advantage in the marketplace over non-member competitors.
MTA members will:
- act honestly and fairly in all dealings with the public and conduct business with strict professional courtesy and integrity
- comply with state and federal laws, regulations and codes of practice applicable to their business or duties
- offer a firm quotation for repairs to a vehicle including parts, labour and sub-contracting, or where this is not possible make it clear to the consumer that only an estimate, not binding on either party, is being furnished
- notify the consumer in advance of any dismantling charges necessary to arrive at a quotation
- notify the consumer and seek permission to continue work if during the progress of any work it appears that the estimated charges will be exceeded
- provide on invoices full details of work carried out and charges for labour, spare parts, materials, parts disposal, environmental levies and subcontractors used
- guarantee repairs and service performed against failure due to defective parts supplied by the repairer or faulty workmanship for a specific number of kilometres or period of time (subject to the consumer's rights at law)
- not knowingly mislead a consumer in relation to the condition of a vehicle or be a party to improper practice in relation to the sale or purchase of a vehicle
- pass an unencumbered title to any vehicle sold, but in the event that the encumbrance cannot be cleared, make good any loss suffered by the consumer
- provide reasonable facilities to enable prospective purchasers to examine any vehicle prior to sale; and
- not misrepresent any product or service in any form of advertisement published or displayed and ensure that all claims and descriptions made in any such form of advertising are genuine.